Marsha

Help

Support

Need help with Marsha? We're here to assist you! This page explains how to get support and what information to provide for the fastest resolution.

Support Channels

Discord Support Server

Join our official support server for live help from the team and community:

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Join our Discord

→ discord.gg/7TddhaFPGN

Best for:

  • Quick questions
  • General troubleshooting
  • Feature discussions
  • Community help

Email Support

Contact us directly via email:

📧 hello@mtdwn.com

Best for:

  • Privacy concerns
  • Data deletion requests
  • Partnership inquiries
  • Detailed technical issues

Documentation

You're already here! Browse the documentation for:

  • Setup guides
  • Feature explanations
  • Configuration tutorials
  • Troubleshooting tips

Before Requesting Support

1. Check the Documentation

Most common issues are already documented:

2. Verify Basic Setup

Ensure that:

  • Marsha is online (green status)
  • Marsha has Administrator permission
  • Marsha's role is positioned correctly
  • You're using the latest version

3. Check for Known Issues

Visit our Discord server's #announcements channel for:

  • Current known issues
  • Scheduled maintenance
  • Recent updates

Reporting Issues

When reporting a problem, please include:

Server Information

  • Server ID (Right-click server icon → Copy ID)
  • Approximate member count
  • When the issue started

Issue Details

  • What were you trying to do?
  • What happened instead?
  • Error messages (screenshots are helpful)
  • Steps to reproduce the issue

Environment

  • Which feature/command is affected?
  • Dashboard or Discord commands?
  • Browser (if dashboard issue)

Example Report

✅ Good Report:

❌ Poor Report:

Feature Requests

Have an idea to improve Marsha? We'd love to hear it!

How to Submit

  1. Join our Discord server
  2. Go to the #feature-requests channel
  3. Describe your idea clearly
  4. Explain the use case

What to Include

  • Problem: What problem does this solve?
  • Solution: How should it work?
  • Use Case: When would this be useful?
  • Examples: Any examples from other bots or services?

Bug Reports

Found a bug? Help us fix it by providing detailed information.

Security Issues

If you've found a security vulnerability:

  • Do not post it publicly
  • Email us directly at hello@mtdwn.com
  • Include steps to reproduce
  • We'll respond within 48 hours

Non-Security Bugs

Report in our Discord server's #bug-reports channel with:

  • Clear description of the bug
  • Steps to reproduce
  • Expected vs actual behavior
  • Screenshots/videos if applicable

Response Times

Discord Support Server

  • General questions: Usually within 1-2 hours
  • Complex issues: Within 24 hours
  • Peak times may be slower

Email Support

  • Initial response: Within 48 hours
  • Full resolution: Varies by complexity

Updates

We provide regular updates on:

  • New features and improvements
  • Bug fixes
  • Security patches
  • Maintenance schedules

Self-Service Resources

Command Help

Use /help in Discord to get instant help on commands and features.

Dashboard Tooltips

Hover over (?) icons in the dashboard for contextual help on each setting.

Video Tutorials

Check our YouTube channel for video guides and tutorials (coming soon).

Community Resources

Community Discord

Our Discord server has active community members who can help with:

  • General questions
  • Setup advice
  • Configuration tips
  • Moderation strategies

User Guides

Community-created guides and tips are shared in our Discord server's #guides channel.

Contact Information

Meltdown Technologies

Support Hours

Our team is based in Europe (CET/CEST timezone). While Marsha runs 24/7, human support is typically available:

  • Monday-Friday: 9:00 - 18:00 CET
  • Weekends: Limited availability
Light bulb

Need immediate help?

Join our Discord server for the fastest response from our team and community.

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