Internal Notes

The notes system allows your moderation team to keep internal notes on members. It's ideal for documenting behaviors, sharing context between moderators, and tracking ongoing situations.

What is a note?

A note is an internal record visible only to your moderation team. Unlike infractions that sanction, notes simply serve to document useful information.

Typical uses:

Documenting suspicious but not yet sanctionable behavior, sharing context between moderators on an ongoing situation, noting agreements or verbal warnings, keeping track of important conversations with a member.

Managing Notes

/notes add - Add a note

Creates a new note on a member.

Syntax:

Examples:

The note is recorded with your moderator name and timestamp for traceability.

/notes list - View notes

Displays all notes for a member.

Syntax:

Example:

You'll see all notes with the moderator who created it, the date, and the content.

/notes delete - Delete a note

Deletes a specific note.

Syntax:

Example:

Use /notes list first to get the ID of the note to delete.

Notes vs Infractions

Notes:

• No associated sanction
• Internal to team only
• For documentation and context
• Don't trigger automatic sanctions

Infractions:

• Official sanction (warn, ban, etc.)
• Permanent record
• Can trigger automatic actions
• Include member notifications

Next Steps

• Infractions: Manage official sanctions
• Moderation commands: Sanction members
• Dashboard: Advanced configuration

Team coordination

Notes are a powerful tool for coordination. Encourage your team to use them regularly to share context.