FAQ

Find answers to common questions about Marsha. If your question isn't answered here, join our support server.

General Questions

Is Marsha free?

Yes, Marsha's core features are completely free to use. There may be optional premium features in the future, but all essential moderation tools will always remain free.

What languages does Marsha support?

Marsha currently supports English (EN), French (FR), Spanish (ES), Swedish (SE), and Turkish (TR). You can change the language in the dashboard settings.

How do I change the bot's language?

1. Go to dashboard.marsha.app
2. Select your server
3. Navigate to Settings → Language
4. Choose your preferred language

Can I use Marsha on multiple servers?

Absolutely! You can add Marsha to as many servers as you want. Each server has its own independent configuration.

Who developed Marsha?

Marsha is developed and maintained by Meltdown Technologies.

Setup & Configuration

Why does Marsha need Administrator permission?

Administrator permission allows Marsha to:

• Manage roles for mutes
• Kick and ban members
• Delete messages for auto-moderation
• Create/modify channels for anti-raid
• Access all channels for comprehensive logging

How do I configure the mute role?

1. Go to Dashboard → Settings → Mute Role
2. Either create a new role or select an existing one
3. Marsha will automatically configure channel permissions

Can I customize which commands are available to which roles?

Yes! Use Role Groups in the dashboard:

1. Go to Dashboard → Role Groups
2. Create a group (e.g., "Moderators")
3. Add Discord roles to the group
4. Assign command permissions

Learn more about Role Groups →

Commands

Slash commands aren't showing up

Make sure:

1. Marsha has permission to use application commands
2. You're typing / to trigger the command picker
3. Marsha is online (green status)
4. Try reloading Discord (Ctrl+R)

How do I give moderators access to commands?

Configure role groups in the dashboard to assign command permissions to specific Discord roles.

Can I disable certain commands?

Yes, through role groups. Simply don't assign the command permission to any role group, making it admin-only by default.

Auto-Moderation

How does auto-moderation work?

Marsha scans messages in real-time and checks them against enabled rules (spam, bad words, links, etc.). If a message violates a rule, Marsha takes the configured action (delete, warn, mute, etc.).

Can I whitelist certain roles from auto-moderation?

Yes! In Dashboard → Auto-Moderation, you can exempt specific roles from all or individual rules.

What's the difference between Traditional Mode and Heat Mode?

• Traditional Mode: Each violation triggers the configured action immediately
• Heat Mode: Violations accumulate "heat points" over time, with actions based on heat level

Learn more about Auto-Moderation →

Infractions & Sanctions

What's the difference between a warning and a note?

• Warning: Official sanction visible in the member's infraction history, counts toward automatic escalation
• Note: Internal staff note, not a sanction, used for context and coordination

Can I remove infractions?

Yes, use /infractions remove <infraction-id> or remove them through the dashboard. This is useful for mistakes or resolved issues.

How does automatic sanction escalation work?

Configure levels in Dashboard → Sanctions. Example:

• 3 warnings → 1 hour mute
• 5 warnings → 24 hour mute
• 7 warnings → Kick

What's the difference between Mute and Timeout?

• Mute: Assigns a Discord role that prevents sending messages (requires configuration)
• Timeout: Uses Discord's native timeout feature (no role needed, temporary by design)

Logs

Where are logs stored?

Logs are not stored by Marsha. They are sent in real-time to the Discord channel you configure in Dashboard → Logs. This means:

• Logs follow Discord's message retention
• You control the log channel permissions
• Marsha doesn't store your data

What events can be logged?

• Member joins/leaves
• Message edits/deletions
• Role changes
• Channel modifications
• Moderation actions
• Auto-moderation triggers
• And many more

Can I log different events to different channels?

Currently, all logs go to one configured channel. You can use Discord's channel permissions to control who sees logs.

Anti-Raid

How does raid detection work?

Marsha monitors join patterns and activity. If many accounts join in a short time period with suspicious characteristics, Marsha can automatically lock down the server.

What happens during a lockdown?

• New members can't verify/gain access
• Optionally: channels are locked
• Optionally: invites are paused
• Moderators are notified

Can I manually trigger a lockdown?

Yes, use /antiraid lock to manually enable lockdown mode. Use /antiraid unlock to disable it.

Troubleshooting

Marsha isn't responding

1. Check that Marsha is online (green status in member list)
2. Verify Marsha has permission to read and send messages
3. Try a slash command like /help
4. Check Discord status for platform issues

"Missing Permissions" error

Ensure Marsha has Administrator permission and that its role is positioned above the roles it needs to manage.

Dashboard isn't loading

1. Clear browser cache and cookies
2. Try a different browser
3. Verify you're logged in with the correct Discord account
4. Check that you have Administrator permission on the server

Auto-moderation isn't working

1. Verify the module is enabled in the dashboard
2. Check that the role being tested isn't exempted
3. Ensure Marsha has permission to delete messages
4. Look for errors in the log channel

Data & Privacy

What data does Marsha store?

Marsha stores:

• Server configuration settings
• Infraction records (warnings, bans, etc.)
• Staff notes
• Auto-moderation rule configurations

Marsha does not store:

• Message content (except evidence for infractions)
• User conversations
• Log history (sent to Discord, not stored)

Can I export my server's data?

Yes, you can export infraction data and configurations through the dashboard. Visit Dashboard → Account for export options.

How do I remove my server's data?

Kick Marsha from your server. You can also request data deletion by contacting our support.

Still have questions?

Join our support server or email us at hello@mtdwn.com for personalized assistance.